Summary
Position Title/Designation

Customer Success Manager

Employment Type

Full time

Work Type

Work from Office

Primary Location

Bangalore, Karnataka

Qualifications

Graduate or its equivalent

Experience

4+ years

Joining Time

Immediate

Customer Success Manager

We are Voiro

Voiro is a media technology company founded in 2014 – a SaaS offering that is
trusted by some of India’s largest media powerhouses. A revenue analytics
platform for content led companies, Voiro’s solution helps media companies
unlock a data driven approach to accelerating revenue. Over the last 7 years,
Voiro has become the revenue management platform of choice in the Indian
media space, earning its spot in the core technology stack that has driven
large live events year after year such as the IPL, the Oscars, Bigg Boss and, Big
Billion Day.

● https://www.geektrust.in/blog/2019/08/31/indian-startups-2-0-voiro/
● https://www.youtube.com/watch?v=DLC3pqwXwSw

Join the gang

Send your cv to careers@voiro.com

Job Description:

We are looking for “Customer Success Manager” to work with our customers
to ensure alignment of goals and to maximize the value proposition.

TASKs (You are RESPONSIBLE for…):

  • Ensuring that our customers are continually driving business value
    from Voiro. Fulfilling this role means the person should be entrusted
    with the relationships, strategy, and product health for a portfolio of all
    the strategic accounts.
  • On-boarding the customers, CSM will be a trusted consultant for the
    customer to ensure Voiro is adopted and aligned to support the
    customer’s present and future business goals.
  • Establishing relationships with multiple senior stakeholders and
    delivering regular business reviews, developing customer case studies
    and building reference contacts.
  • Being a customer’s advocate and collaborating with multiple internal
    teams (Tech Support, Sales and Product) within Voiro.
  • Working with marketing to develop and share successful customer
    stories and conduct customer centric events.
  • Carrying out research and competitor analysis to understand market
    trends and gain domain expertise.
  • Conduct Business Reviews for a wide array of customers and discuss
    their product adoption rates and industry standards.
  • Ensure smooth product implementation & optimize product adoption
    on the customer’s end.

Knowledge: (Have the KNOWLEDGE of…):

  • Principles and procedures for ensuring customer success using the
    product
  • Driving adoption and maintaining accounts with key stakeholders
  • Ad tech domain.
  • Basic statistics, computers, and their applications.

Skill (Have the SKILLs of…):

  • Communicating effectively verbally as well as in writing as appropriate
    for the needs of the audience.
  • Listening with ability to identify both stated and unstated requirements
    of the customers
  • Using logic and reasoning to identify the strengths and weaknesses of
    alternative solutions, conclusions or approaches to problems.
  • Determining how a system should work and how changes in
    conditions, operations and the environment will affect outcomes.
  • Adjusting actions in relation to others’ actions.
  • Using processes and standard management techniques to bring in
    predictability and repeatability.

Ability (Have the ABILITY to…):

  • Engage customers and develop good client relationship based on trust
    and expertise
  • Communicate information and ideas in speaking as well as in writing.
  • Coordinate with teams to lead solutions and unblock impediments
  • Combine pieces of information to form general rules or conclusions
    (includes finding a relationship among seemingly unrelated events).
  • Maintain and develop product and domain expertise
  • Conduct online training sessions to the clients and lead on boarding
    process
  • Conduct business reviews and be a Product & Business consultant.

Personal Characteristic/Attributes (Who are you?):

  • Accountable, take responsibility and ownership of the result.
  • Proactive, Self-motivated.
  • Admit and learn from the mistakes.
  • Display integrity and a high ethical standard.
  • Deliver above and beyond what people expect.
  • Get along with people.
  • Good at working in a team.
  • Look at obstacles as challenges and opportunities.
  • Open to new ways of doing things.
  • Stay abreast of new developments.
  • Possess time management skills.

Equal Employment Opportunity (EEO):

  • Voiro is an Equal Employment Opportunity (EEO) employer. All
    qualified applicants will receive consideration for employment without
    regard to race, religion, color, national origin, sex, sexual orientation,
    gender identity, age, status as a qualified individual with a disability, or
    other trait protected by law.

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